The ITIL®4 Foundation Exam Prep Overview

Course Objectives

Upon course completion students should have an understanding of

• What ITIL is; key concepts of service management and how it has evolved over the years
• How the ITIL guiding principles can help an organization adopt and adapt service management
• The four dimensions of ITIL service management
• The purpose and components of the ITIL service value system, it’s significance, guiding principles and governance
• The activities of the service value chain, and how they interconnect
• The purpose and key terms of ITIL practices

Target Audience

• The ITIL® 4 Foundation is an introductory-level course suitable for anyone seeking basic understanding or knowledge on how the ITIL® 4 service value system (SVS) may be used to enhance the quality of IT service management within an organization.
• For individuals looking to upgrade their ITIL v3 certification and knowledge.

Benefits:

• The course is delivered by certified instructors who incorporate real-world experience into their lessons, ensuring that you receive the training you need to succeed both in the classroom and on the job.
• Holders of the Project Management Professional (PMP)® certification earn 18 Professional Development Units (PDUs).
• Fulfill the prerequisite entry criteria (earn 2 credits) for the next level of study within the ITIL® qualification scheme.

Prerequisites:

• There are no mandatory prerequisites – Although there are no prerequisites, candidates benefit by having at least basic knowledge of IT terms and minimal experience in the IT field.

Cost:

• Includes course material and ITIL®4 Foundation certification exam
• For group and corporate rates, call 410-707-4442 or Email: sales@beyondthebootcamp.com

Methodology: 

This course implements a “case study” approach—giving participants practical, hands-on experience while they learn core disciplines of the ITIL® best practice guidance. The program combines PowerPoint presentation/lectures with individual and group activities to enhance the understanding of key concepts. The end of chapter revision questions and a final mock examination help to adequately prepare participants to successfully pass for the multiple-choice ITIL® foundation certification exam on their first attempt.

Exam: ITIL®4 Foundation Certificate in IT Service Management 

• Closed book 40 multiple choice questions 
• Duration: 60 minutes
• Passing Score: 26/40 or 65%

• Administered by: PeopleCert